A&K Villa Rental - Inclusions
The A&K villa rental includes:
- Villa rental on an exclusive basis
- Utilities (gas, water, electricity), unless otherwise stated
- Towels, pool towels and bed linen as standard
- 1 cot & highchair (cot linen not provided)
- An A&K Local Representative will arrange to meet you on your arrival weekend and is then on call 24/7 in case of
emergency. In some cases an A&K Representative is not required as the villa will have its own competent, local
manager. All A&K clients are able to call an A&K emergency Duty Manager.
- Comprehensive information pack
- Local taxes and administration charges. Please note properties in the Caribbean are subject to local taxes.
- Villa’s own services – please check what additional services are provided as standard with a particular property - maid
service, usage of air-conditioning, central and pool heating, etc can vary from property to property.
- In a large number of our properties you may also choose to upgrade your services to our A&K Hosted package. Where variations to the below package exist, they will be noted on the villa’s web page, or please contact your A&K Reservations Consultant for further details.
Our A&K Hosted Upgrade Package includes:
- All of the above services as well as:
- 1 x airport/station arrival welcome per group. An A&K Representative will be able to assist with collecting your car
rental and assist in arranging onward transportation. Transport cost not included
- Personal welcome to the villa by your dedicated A&K Host. Your bi-lingual Host can be called upon at any time to
assist you in any way throughout your stay:
- Re-confirming pre-booked services and confirming itinerary arrangements
- Making additional arrangements as required
- Suggesting and booking restaurants, visits, guided tours,
- Trouble shooting, language assistance
- Provide a check-out service
- A light, pre-prepared supper on your arrival evening prepared by your Host
- Drinks fridge stocked on arrival. Typically this consists of 4 bottles of wine, beer, soft drinks, juices, mineral water.
- Initial provisions & fresh flowers – jam, sugar, olive oil, tea, coffee, vinegar, cleaning provisions
- Complimentary pre-arrival shopping service. Simply tell us in advance what groceries you require and your Host will
pre-stock the villa accordingly (cost of groceries is in addition).
- Introductory orientation tour of local area with your A&K Host. The best way to familiarise yourself with the local area
on day 1, not day 7 (own transport required if not walking distance).
- Continental breakfast delivered on the first morning
- Daily maid service Monday to Friday (and on Saturdays for multiple week bookings)
- Mid week linen and towel change
- Starter pack of luxurious toiletries per bathroom
Additional inclusions may also apply: see the relevant property web page for full details.
A&K Villa Rental - Exclusions
Cost of obtaining passports and visas, meals, beverages or sightseeing not specified above, gratuities for staff, personal expenses such as telephone / internet charges and laundry, cook / nanny, cot linen, heating and / or air-conditioning (unless indicated otherwise), pool heating (unless indicated otherwise), travel insurance, excess baggage charges, airfares or airport taxes, optional activities, ski lift passes, ski equipment rental, anything not specifically included in the inclusions list, any Government levies or taxes introduced after the publication of the relevant brochure and website, car rental or transportation to and from the property. Please note some of our Caribbean rentals incur additional local taxes, either payable locally or when your balance is due, you will be informed of these at the time of booking.
Note: Telephone, internet, fax, heating, air-conditioning and pool heating charges are charged separately and will be payable locally on departure. Payment can be made by credit card if preferred.
EXTRA SERVICES
Our Abercrombie & Kent Villas team will be happy to arrange further services, sightseeing and activities according to request. It is strongly recommended that any extra services are booked well in advance of your holiday to avoid disappointment. A minimum of 8 weeks is recommended.
Food shopping
Before you leave home, you will receive a list of food and household items which may be pre-ordered to facilitate your arrival, payable to your A&K Host or local representative. Please note that there is a service charge of €25 for this service. The cost of the purchased items is payable upon arrival at the property in cash. If you are celebrating a special occasion, you may like to book a Celebration Hamper. The contents can be tailored to your taste and the occasion but suggested inclusions are champagne, truffles, cheese, cheeses, locally produced cured meats, fine wine and chocolates. Hampers are available from €100.
MINIMUM LETTING PERIODS
During high season, the minimum letting period for a villa is seven nights. However in low and mid season, some villas may be rented for shorter stays. Please contact us for details. Most villas are predominantly available for rental from Saturday to Saturday. Any villas with an alternative start day will be signalled at time of booking. Certain properties are only available for a minimum rental period of two weeks or longer. If this is the case for the property you have chosen, this will be brought to your attention at the point of enquiry.
YOUR SAFETY & PROTECTION
The safety standards and regulations are those of the country you are visiting. As a result, please be careful when in unfamiliar buildings or surroundings, and get to know the escape route from your property in case of fire. Properties may include “hazards” such as open staircases, unfenced areas, mezzanines, open drops etc, and it is imperative that your party take responsibility for their own safety. As with all rental properties in prime locations there may be a small risk of burglary. Where provided, please take advantage of burglar alarms and safes and take every precaution against theft and burglary. Any valuables left at the property are left at your own risk. Neither Abercrombie & Kent Villas nor the property owner nor our agents can take responsibility for any loss or damage.
SWIMMING POOLS
The majority of our properties have swimming pools, which are not manned. Some swimming pools have safety features such as pool alarms, covers and fences, but not all. Please familiarize yourself thoroughly with the depth of the pool and how to get out, and exercise safety and caution at all times, especially with children, non-swimmers and if diving. Children and non-swimmers are your responsibility at all times.
Swimming pools are usually not available in low season. If your rental falls within this season please check with us that the pool is open. Pool heating is included in some villa rentals and charged at a supplement at others. Please see the relevant property web pages for details. Where pool heating is charged at a supplement, this is payable locally.
ARRIVAL & DEPARTURE TIMES
To allow time for cleaning, we would ask you to arrive only between 4pm and 7pm on the first day of your stay, and to vacate the property by 10am on the departure day unless otherwise specified. If your arrival is delayed please contact your A&K Host immediately.
TELEPHONES / INTERNET
Telephone and internet arrangements vary from property to property and are sometimes metered (charges payable locally on departure). In some cases there is no landline telephone and due to the rural nature of many of our villas, cell telephone networks may be weak or non-existent. Your Villa Welcome Book will provide further information on telephone usage at your villa.
There may be occasions when internet service is interrupted and whilst every effort will be made to resume the service, please note that Abercrombie & Kent Villas cannot be held responsible for loss of internet access (or the consequences of loss of access) during your holiday.
PETS
Pets are generally not permitted but please check with your Abercrombie & Kent Villas Consultant at time of booking.
LOCAL WILDLIFE
Please note that the majority of our villas are located in rural areas, where wildlife such as animals and insects are as natural a part of the landscape as the grass and the trees. It would not be particularly unusual to encounter animals, such as rodents, deer, goats, cats (stray or belonging to nearby locals), or insects such as wasps, bees, flies, ants or scorpions and spiders. Insects and animals can be attracted to swimming pools, nearby streams or ponds, local vegetation or sometimes food left out following an al fresco meal. We would urge you to keep doors and windows closed as far as practicably possible and to clear all remains of food following an outdoor (or indoor) meal. Please do not purposefully feed any local animals – it will encourage them to return and they may not be so welcome to the next guests. Please note that A&K Villas cannot be held accountable for the presence of animals or insects at the villa you choose. If you suffer allergies triggered by animals, please let us know before booking – whilst we cannot guarantee animals will not be present, we can recommend villas where the possibility is lessened (for example where we know owners have not kept animals).
VEHICLES
If you are intending to take or rent a sports or low slung car on holiday, we advise you to check at time of booking whether the access to the property allows for such a car. Please note that many of the properties are located along uneven roads. These are passable using conventional vehicles, but it is worth considering carefully the model of vehicle you choose to drive. Your Abercrombie & Kent Villas Consultant will be able to advise you on this.
FACILITIES FOR INFANTS
All properties will contain at least one cot and one high chair. If you require more facilities, please advise us at time of booking. A small charge to supply additional facilities may apply.
WEATHER
We can arrange a lot of things at A&K Villas, but sadly the weather is not one of them. A&K Villas cannot be held accountable for adverse weather conditions or the consequences of adverse weather. No refunds will apply in the cases of no sunshine, no snow or other adverse weather conditions.
BOOKING TERMS & CONDITIONS
Holiday property rentals are operated by Abercrombie & Kent Villas, a brand name of Abercrombie & Kent Limited 'the Company' of St George's House, Ambrose Street, Cheltenham, Glos. GL50 3LG which is registered in England under company number 1082430. The following conditions, together with the relevant information set out in our proposal, web-site and/or brochure, will form part of your contract with the Company. Please read them carefully before you book.
1. BOOKING PROCEDURE
(a) Options: We will be happy to hold a property on option for a maximum of five working days. If during that time, we receive a request for the same property, we will contact you immediately to indicate that we must receive a signed booking form and deposit within 48 hours. All options will expire after seven days without notification.
(b) To secure your booking, you should complete and sign the Abercrombie & Kent Villas Booking Form (available upon request by mail), and send it to the Company with a deposit of 30% of the total holiday cost – or as advised by the Company. If you are booking within 10 weeks of departure, then full payment is required. Payment can be made by cheque or by most major credit cards in favour of Abercrombie & Kent Villas Limited. If for any reason we do not accept your booking your deposit will be returned. Alternatively, you can start the booking process online – simply select the ‘Book It Now’ button and follow the simple on-screen instructions.
(c) Payment is accepted by bank transfer, cash, cheque drawn on a US dollar, GBP sterling or Euro account or most credit card (Mastercard, Visa, American Express). Please note that payment by credit card incurs a supplement as follows:
(d) Special Requests, such as diet, room location, twin or double bedded room or a particular facility which are an important factor in the choice of holiday, should be indicated on the Booking Form or made in writing. We will pass your request on to the villa but cannot guarantee that it will be accommodated. The Company will try to arrange for Special Requests to be met, but cannot guarantee that they will be, nor will the Company be liable if any Special Request is not met. The provision of any special request does not constitute a term of your contract with us unless we have confirmed in writing that your requirement will be met. All special requests must be made at least eight weeks prior to departure.
(e) A contract will come into existence on the date on which we accept your booking in writing and issue a Confirmation Invoice. When you make a booking you are confirming that you understand our booking conditions and have accepted them on behalf of yourself and all members of your party. All contracts with Abercrombie & Kent Limited are made in England subject to these booking conditions and are subject to English law and exclusive jurisdiction of the English Courts. Both parties agree to submit to the jurisdiction of the English courts at all times.
(f) It is important for you to check the details on the Confirmation Invoice as soon as you get it. In the event of any discrepancy please contact us immediately. If you arrange your holiday direct with the Company all correspondence and other communications will be sent to the address of the first person named on the Booking Form unless you specify otherwise. If you request correspondence through a business address, a residential address will also be required for emergency and security reasons.
(g) If your booking is made through a travel agent, the Company will address all communications to that travel agent, who will act as agent for you in regard to all communications from us to you. All monies paid by you to a travel agent under or in contemplation of this contract will be held by the travel agent for the Company until such monies are forwarded to the Company.
(h) The balance is due 10 weeks before departure.
(i) Your holiday documents, including a detailed Welcome Book of the property, directions and emergency contact details, will be dispatched to arrive with you no later than 14 days prior to your departure.
(j) Security Deposit - As a condition of your rental agreement we shall also ask you to lodge a Security Deposit at the point of making a booking amounting to 20% of the weekly rental cost of the property (or higher if required by the villa owner or for stays of three weeks or longer). This is to protect the property owners for the cost of any damage or loss caused by willful or accidental damage by members of the party that may occur during your stay or for any unpaid local charges. The Security Deposit is lodged with Abercrombie & Kent Villas in the form of a credit card authorization as detailed on the booking form. It is incumbent on the property owner to advise us within 30 days of any claim they have in respect of damage, loss or unpaid amounts. This credit card authorization will be destroyed 30 days after the last day of your stay, provided no claim is made by the property owner. It is essential that you reconcile any damages or extra costs incurred with villa owners or agents prior to departure from the property as Abercrombie & Kent Villas will automatically debit your credit card to the value instructed by owners or their agents for any such charges. Abercrombie & Kent Villas are unable to enter into negotiation on your behalf where such charges are not agreed with villa owners or agents prior to your departure from the property. We ask you to remember and respect the fact that Abercrombie & Kent Villas are privately owned residences.
2. AMENDMENTS & CANCELLATION
(a) Amendments by you
The Company will make every effort to assist you if you wish to alter your arrangements. Requests for an amendment must be in writing, signed by the signatory of the Booking Form. If it is possible to make the amendment, it will be subject to an amendment charge of £50 (or equivalent in Euros or US dollars) per booking, together with all communication charges or other expenses incurred by the Company as a result of the change. These charges will be payable whether or not the Company succeeds in confirming your requested amendment. Please note that save for the transfer of a booking (see below), it will not be possible to make changes within 28 days of your departure date. Your request may be treated as a cancellation and re-booking and the normal cancellation charges detailed in paragraph (b) below will apply dependent upon the conditions imposed by our suppliers: If you are unavoidably prevented from taking your holiday, by reason of, for example, illness, jury service, redundancy, unavoidable work commitments or the death or serious illness of a close family member, it may be possible to transfer your booking to a person acceptable to the Company, (but it should be noted that some suppliers consider any change of name as a cancellation, thereby attracting cancellation fees of up to the full value of the service) provided that:
(i) if you request a transfer in writing allow reasonable time for the changes to be communicated to, and accepted by, supplier.
(ii) your request is accompanied by documentary proof of the reason for the transfer, any tickets or vouchers received from the company, full detail, of the person who will replace you, any balance due for the booking and the appropriate administration fee (see below).
(iii) your replacement agrees to be bound by these booking conditions. The administration fee will be £50 (or equivalent in Euros or US dollars) per person. You, as transferor of the holiday, and the transferee shall be jointly and severally liable to the Company for payment of the balance due, together with all additional charges of whatever sort imposed by the suppliers providing the component parts of your holiday charges.
(b) Cancellation by you
All cancellations must be advised in writing, signed by the signatory of the Booking Form and sent to the Company at St George's House, Ambrose Street, Cheltenham, Glos. GL50 3LG. Cancellations are effective on the day they are received by the Company. Recorded delivery is strongly recommended. The following cancellation charges will be payable, depending upon the number of days prior to departure the Company receives your notice of cancellation.
Days prior to Departure Date % of Total
Written Advice of Cancellation Received Holiday Cost
More than 70 days (10 weeks) Loss of deposit
70 days or fewer 100% of total holiday cost
During holiday 100% of total holiday cost
We strongly recommend that you secure adequate travel insurance, which should in most cases, include cover, under certain circumstances, against loss of deposit or cancellation fees, at the time of booking.
(c) Re-booking following a cancellation
Should you wish to cancel a holiday and re-book an alternative this will be subject to the cancellation terms within these booking conditions. Abercrombie & Kent Villas may use their absolute discretion however to transfer some or all of any monies already paid by you to the alternative booking. If the alternative booking requires a greater deposit than has already been paid then the balance between what is required as a deposit and any deposits already paid becomes due.
(d) Accuracy of information
We check the information which we provide about our holidays very carefully. However, tours, excursions or other additional services may change as a result of local conditions. Circumstances such as these, or weather conditions, may cause some of the amenities we have described to be unavailable or different from those advertised. When we are told of any significant or long term changes we will always endeavour to advise you prior to your departure.
(e) Amendments by the Company
Great care is taken to ensure that the description and prices provided are accurate at the time of quotation or publication. However, changes can occur, and the Company reserves the right to change any of the details, including prices, in which case the Company will advise you of any such change before accepting your booking. After a Confirmation Invoice has been issued, the Company makes every effort to operate all holidays as advertised. We plan arrangements a long time in advance of your holiday using independent suppliers such as villa and apartment owners, local transport operators, vehicle rental agencies and guides, over whom we have no direct control. In very rare circumstances, the Company may have to modify a holiday before you depart. Most of these changes are minor. However, if we consider them a material change we will notify you or your travel agent as soon as reasonably practicable. A material change includes a change of destination or a change to a lower standard accommodation, and/or price. In the case of a material change before your departure we will provide you with three alternatives. You may accept the modification, you may change your booking to another available holiday, or you may cancel and receive a full and prompt refund. If you choose another holiday which is more expensive you must pay the difference, but if it is cheaper, the Company will make the appropriate refund. If you cancel and receive a full refund following a material change made for any reason other than force majeure you will receive the following compensation, calculated according to the number of days prior to departure that you are notified of the change.
Days prior to Departure Date Compensation
when Notification of Change is sent Per Person
More than 42 days £10
29 – 42 days prior £20
15 – 28 days prior £25
0 – 14 days prior £30
Force majeure means unusual and unforeseeable circumstances beyond the Company's control or the control of our suppliers, the consequence of which neither the Company nor its suppliers could avoid even with all due care, including, but not limited to, war, threat of war, riot, civil strife, terrorist activity, (actual or threatened), industrial dispute, unavoidable technical problems with transport, machinery or equipment, power failure, changes imposed by rescheduling or cancellation of flights by an airline, natural or nuclear disaster, fire, flood, drought, adverse weather conditions, epidemics or outbreaks of illness and level of water in rivers. We will not cancel your villa arrangement, less than 8 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If there is a minor change before you depart (that is, any change not included in the definition of a material change set out above), the Company will try to notify you, although it is not obliged to do so, nor is it obliged to pay any compensation. lf the Company becomes unable to provide a significant proportion of your holiday after it has commenced, every effort will be made to provide suitable alternative arrangements, which will be made for you at no extra charge to you or, alternatively, you will be returned to your point of departure and the company will, where appropriate, pay compensation.
(f) Cancellation by the Company
We reserve the right in any circumstances to cancel your holiday for any reason. If you fail to pay the balance of the holiday price at least 10 weeks (70 days) before departure, the Company will treat your booking as cancelled and levy the cancellation charges set out in paragraph 2(b). If the Company is obliged to cancel your holiday in any other circumstances before departure, the Company will use its best endeavours to offer alternative arrangements of equivalent or very closely similar standard and price, if available; travel arrangements of a lower standard and a refund of the difference in price; or will give you a full and prompt refund of all monies paid. In addition, unless the cancellation has been caused by force majeure or low bookings, the Company will pay you compensation as set out in paragraph 2(e).
3. PRICE POLICY
(a) All prices are based upon current exchange rates and are valid for 14 days from the time of quotation.
(b) Rental prices are quoted on a per week basis unless otherwise stated.
(c) The Company is under no obligation to give a breakdown of the costs involved in a holiday.
(d) The Company reserves the right to notify you of an increase in the brochure or advertised price before accepting your booking.
(e) The price of your travel arrangements can be varied due to changes in transportation costs such as fuel including the cost of fuel, dues, taxes, fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports, exchange rates, meaning that the price of your travel arrangements may change after you have booked. Government actions such as changes in VAT or any other government imposed changes and currency changes in relation to an exchange rate variation may also vary the price after you have booked. In the case of any small variation, an amount equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges, will be absorbed or retained. For larger variations this 2% will still be absorbed for increases but not retained from refunds. In either case there will be an administrative charge of £1 per person together with an amount to cover agents' commission. This means that if you have to pay an increase of more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Alternatively you may accept an offer of alternative travel arrangements from the Company, if we are able to offer a suitable alternative and transfer payment made in respect of the original holiday to the alternative holiday. If the cost of the alternative holiday is less than the original the difference in price will be refunded. The Company will also pay compensation as set out in clause 2(e) above.
(f) Optionally, you may choose to pay for your holiday in full at the time of booking, in which case your holiday price will be fixed at the cost quoted by the Company at that time. To qualify for this benefit you should return the Confirmation Invoice to the Company with full payment to reach the Company within 7 days of the date when the Confirmation Invoice was first posted to you.
(g) The financial commitments offered by the company mean that the company is not able to reduce holiday prices in the event of exchange rate changes.
4. RESPONSIBILITIES OF THE COMPANY
(a) The Company applies all reasonable checks to ensure that those involved in the preparation and provision of your holiday maintain the appropriate standards.
(b) The descriptions, information and opinions provided by the Company in respect of the villas, apartments and other suppliers whose services are used are given in good faith, based on the latest information available at the time of printing. The Company accepts liability for any loss you may suffer if due to fault on our part, or that of our agents or suppliers, any part of the holiday arrangements you book with the Company before your departure is not as described in our brochure or itinerary or not of a reasonable standard. The Company limits its liability in respect of these claims to a maximum of three times the holiday cost. The Company also accepts liability if you or any member of your party suffers death or personal injury as a direct result of these holiday arrangements failing to be as described and of a reasonable standard. However, these acceptances of liability do not apply if there has been no fault on the part of the Company or its servants, agents, or suppliers and the loss, death or personal injury suffered is attributable to your own acts or omissions or to the acts or omissions of a third party not involved in providing the services which make up your holiday, or to unusual or unforeseeable circumstances or events which could not have been anticipated or avoided by the Company or its servants, agents or suppliers even with the exercise of all due care. They are also conditional upon you following the procedures for notification of complaints set out in paragraph 11, and upon you assigning to the Company any right you may have against any other person whose acts or omissions have given rise to the Company's liability.
(c) We cannot be held responsible for the failure of public utilities such as water, gas and electricity. We can also not accept any responsibility for any problems that you encounter in connecting to the internet, for any reason. We would ask clients to advise their A&K Host or local representative as soon as they are aware of any such problems, and, whilst every effort will be made to repair / replace as quickly as possible, this cannot be guaranteed due to the location and style of the properties, as well as the technical variability and potential incompatibility of networks, hardware and software.
(d) The Company's liability to compensate you and the amount of such compensation is subject to the following limitations. First, in the case of damage other than death, illness or personal injury, compensation is restricted to a reasonable amount having regard to such factors as, inter alia, the holiday cost and the extent to which the enjoyment of your holiday can be said to have been affected. Second, if any failure in your holiday arrangements relates to, or if you or any member in your party is killed, injured or becomes ill during or as a result of, carriage by aircraft, ship, train or coach forming part of the holiday arrangements booked with us before your departure, our liability to pay compensation and/or the amount of compensation we will pay is limited in accordance with the liability of the carrier under any international convention which governs such services. International Conventions which may apply include: in respect of carriage by air, the Montreal Convention 1999 or the Warsaw Convention 1929 (including as amended by the Hague Protocol of 1955 and by any of the Montreal additional Protocol of 1975); in respect of carriage by sea, the Athens Convention 1974; in respect of rail carriage, the Berne Convention 1961; and in respect of carriage by road the Geneva Convention 1973. The terms of these conventions are incorporated into and form part of your contract with us. In respect of death or personal injury, the liability of an air carrier under the Montreal Convention and the Warsaw Convention is limited to damage sustained in the case of death or bodily injury caused by an accident which takes place onboard the aircraft or in the course of any of the operations of embarking or disembarking. You can get copies of the relevant conventions if you ask us for them. You should also note that these conventions may limit or remove the carrier's liability to you and the amount which the carrier has to pay you. You should also know that the carrier will rely upon its 'conditions of carriage' which may limit or remove the carrier's liability to you and limit compensation under international conventions.
(e) Our suppliers (such as transport providers) have their own booking conditions or conditions of carriage, and these conditions are binding between you and the supplier. Some of these conditions may limit or remove the relevant transport provider's or other supplier's liability to you. You can get copies of such conditions from our offices, or the offices of the relevant supplier.
(f) If we make any payment to you or any member of your party for death, personal injury or illness, you must co-operate fully with us in seeking recovery of any payment we make.
(g) Operational decisions may be taken by air carriers and airports resulting in delays, diversions or rescheduling. Abercrombie & Kent Villas has no control over such decisions, and is therefore unable to accept responsibility for them. Where, as a result of circumstances beyond our control we are obliged to change or end your holiday after departure, but before the end of your holiday, we will not pay compensation or reimburse you for expenses incurred. You must have adequate travel insurance for your holiday and should claim via your insurance company for any loss or damage to luggage and/or personal possessions. In the event that any claim is made directly with us, our liability to pay compensation and/or the amount of compensation will be limited in accordance with the conventions referred to in (c) above.
(h) If you suffer death, injury or illness during your holiday arising out of an activity which does not form part of the inclusive arrangements booked with the Company, the Company will offer assistance where appropriate and in its sole discretion. This assistance must be requested within 90 days of your misadventure and will be limited to general advice and/or assistance with legal fees up to £5,000 per Booking Form, such contributions to be repaid to the Company out of any judgment or insurance payment you subsequently obtain.
(i) We can accept no responsibility for the existence or occurrence of animals or insects in or around villas.
5. YOUR RESPONSIBILITIES
(a) Before making a booking, we advise you to check advice issued by the Foreign & Commonwealth Office on your preferred destination by accessing the website: www.fco.gov.uk/knowbeforeyougo/ or by calling the Foreign Office Travel Advice Unit on 0845 850 2829. If the Foreign Office advises that people should not visit a particular country, we will act on this advice. US residents who are planning a holiday with us should be aware that the US State Department issues a travel warning when, based on all relevant information, it determines that Americans should avoid travel to or within a certain nation. The State Department maintains a list of nations under a travel warning on its website at: http://travel.state.gov/travel/cis_pa_tw/tw/tw_1764.html. American travellers are advised to check this before making a booking.
(b) It is important that you check the details on your Confirmation Invoice when you receive it. In the event of any discrepancy, you should contact the company or your travel agent.
(c) General information concerning passport, visa and health requirements applicable to UK & US Citizens is set out in the above web-sites. However, such requirements are subject to change and you must check current requirements before departure. You will need a full 10 year passport to travel which is valid for six months after the date of your return. Some destinations also require visas and you should contact the Embassy or Consulate of the country which you are planning to visit in good time before you travel. You should also contact your medical advisor or a specialist vaccination centre for details of the measures you will need to take prior to departure. All children should travel on full passports. It is your responsibility to obtain all documents required for your holiday, including passports, visas, heath certificates and international driving licenses, to ensure that these are in proper order and to take them with you. We will not be liable to make any refund or pay compensation if you or any member of your party is unable to proceed with the holiday as planned because of incorrect or missing personal documents.
(d) You are responsible for checking-in for flights at the correct time and for presenting yourself to take up all pre-booked components of your holiday. The Company cannot accept responsibility for clients missing flights as a result of late check-ins and no credit or refunds will be given if you fail to take up any component of your holiday. No credit or refunds will be given for lost, mislaid or destroyed travel documents.
(e) Most people go on holiday for rest and relaxation, so if in our reasonable opinion or that of any villa or apartment owner/manager, A&K Host or other person in authority, your behaviour is causing danger, damage to property or persistently affecting the enjoyment of others, we reserve the right to terminate your holiday. Should this happen no refund or compensation would be paid.
(f) If you lose any personal items whilst on holiday, please obtain a written report from the police, to help with any insurance claim upon your return.
(g) Linen is included in all our villas but it is advisable to take beach towels and cot bedding. Linen is normally changed once per week.
(h) Only those persons named on the booking form may use the property without prior arrangement. The number of people staying at the property must not exceed the number of sleeping places indicated in our documentation or proposal except in the case of infants under two years. Some properties will limit the number of infants allowed under two years. Should you over-occupy the indicated sleeping places without previous agreement further charges may be levied or occupancy of the villa maybe refused.
(i) Photography or film taken at villas cannot be used for commercial use or sold for profit without the authorisation of The Company.
(j) The person signing the booking form is responsible for the correct behaviour of the party. Should you or your party not behave in such a manner the villa keyholder may at his absolute discretion ask you and your party to vacate the villa without refund of the price paid.
(k) The property will be clean at the beginning of your rental period and you must leave it clean on your departure.
(l) You are responsible for any loss or damage that you or members of your party may cause to a villa or its contents. You are required to report any damage to the property owner, guardian or agent, and to bear the cost of repair or replacement. Extra charges for cleaning will be payable if you do not leave your rental property as you found it.
6. INSURANCE
We strongly recommend that you and all members of your party have comprehensive travel insurance cover and that it is adequate for your needs. Your policy of insurance should provide cover for personal injury, death, medical and repatriation costs in the countries which you intend to visit, together with cover for loss of baggage and valuables, personal liability, delay, cancellation, curtailment, missed departure and legal expenses. If you suffer from a disability or medical condition you should disclose this to insurers. For those who participate in sports and activities whilst on holiday that have been organised and arranged independently of us, it should be understood that participation is at the individual's own risk and it is your responsibility to obtain the relevant insurance. Note that special insurance may be required if you intend to scuba dive or undertake any other dangerous or sports activities, including winter sports such as skiing, snowboarding or similar. Please keep your insurance details with you whilst on holiday. Please forward a copy of the insurance certificate, with policy number and emergency number. Abercrombie & Kent Villas is unfortunately not able to provide insurance cover nor can the Company be held liable for any loss incurred through failure to take adequate insurance.
7. SUPPLIERS
(a) As between you and the suppliers of the transport, accommodation and other components making up your holiday, the conditions of the supplier will apply. These conditions may be subject to international Conventions which limit and/or restrict the suppliers' liability. (Copies are available on request – please allow 28 days). Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicized at EU airports, and will also be available from your airline. Reimbursement in these cases is the responsibility of the airline and will not automatically entitle you to refund of your holiday cost from the Company. Your rights to compensation from the Company is set out in clause 2(e). If your airline does not acknowledge your rights, you should complain to the Air Transport Users' Council on www.auc.org.uk.
(b) Some activities carry inherent risks and if you are participating in such activities you may be asked to sign an additional form by the local supplier. In rare cases beginners may have to take lessons at a charge before being permitted to use suppliers equipment otherwise offered free.
8. EXCURSIONS
Please note that when you book an excursion locally you contract with the local company providing that excursion and not the Company. The Company has no legal liability for anything that goes wrong on such an excursion and any claim which you might have arising out of the excursion will be against the relevant local company and subject to the local company's terms and conditions. The Company will, at its discretion offer advice, guidance and assistance if you or any member of your party suffer death, illness or injury arising out of an activity which does not form part of your holiday with the Company, or an excursion arranged locally. Where legal action is contemplated and you want the Company's assistance, you must obtain the Company's written consent prior to commencement of proceedings. The Company's consent will be given subject to you undertaking to assign any costs, or benefits received and any relevant insurance policy to the Company. We limit the cost of the Company's assistance to you or any member of your party to £5,000.
9. DATA PROTECTION ACT
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as your name, and address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, apartments, transport companies and so on. The information may also be provided to security or credit checking companies, public authorities such as customs and immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. If, however, we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot accept your booking. In making a booking, you consent to this information being passed on to the relevant persons. Please note that where information is also held by your travel agent, this is subject to your agents own data protection policy. You are entitled to a copy of your information held by us. If you would like to see this please contact the Company during normal working hours. (We make a small charge for providing this to you).
10. ILLNESS AND DISABILITY
If you or any member of your party suffer from a disability or other medical condition please tell us before you book. Abercrombie & Kent Villas is happy to give you advice and to try to assist you in choosing a holiday that will meet your requirements. Air travel can cause problems for some people with circulatory or bronchial problems, such as deep vein thrombosis. It is inadvisable for anyone with high blood pressure or respiratory problems to visit high altitudes. You should consult your doctor for advice before you book and in good time before your departure.
11. IF YOU HAVE A PROBLEM
(a) If you are unhappy with any aspect of the Company's arrangements while you are on holiday, you must address your complaint immediately to the Company's local representative (or, if none, to the Company) and to the management of the property or other supplier whose services are involved. They will do their best to rectify the situation. It is unreasonable to take no action whilst on holiday, but then to write a letter of complaint upon return. If the problem cannot be resolved locally and you wish to complain, full details must be sent to the Company in writing to arrive within 30 days of your return. We will do our best to investigate and reply to you within 28 days of receipt of your letter. Failure to take either of these steps will deny the Company the opportunity to resolve the problem immediately and/or investigate it properly. In consequence, this may affect your rights under this contract.
(b) In the rare event of a dispute which cannot be settled amicably, it may (if you wish) be referred to arbitration under a special scheme which, though devised by arrangement with the Association of British Travel Agents, is administered independently by the Chartered Institute of Arbitrators. The scheme (details of which will be supplied on request) provides for a simple and inexpensive method of arbitration on documents alone, with restricted liability on holidaymakers in respect of costs. The scheme does not apply to claims for an amount greater than £5,000 per person or £25,000 per booking form, neither does it apply to claims which are solely or mainly in respect of personal injury or illness. Application for arbitration under this scheme must be made within 9 months of the date of return from the holiday, but in special circumstances it may be offered outside this period.
12. GOVERNING LAW
This contract and any matters arising from it are governed by the laws of England and Wales and are subject to the jurisdiction of the Courts of England and Wales.
13. RENTAL PROPERTY DESCRIPTIONS
Every effort is made to ensure that the details, description and prices contained in our documentation and web-site are correct, based on inspections, and information passed to the Company by its suppliers. However changes do occur, sometimes at short notice and therefore the Company will advise you at the time of booking, or if after booking as soon as possible of any such changes to our published information. It is not always possible for the Company to control all elements of the holiday whereby advertised facilities can sometimes become unavailable at short notice due to inclement weather conditions, lack of demand, emergency repair works, etc.
14. FINANCIAL PROTECTION
The air holidays and flights in this brochure are ATOL protected. Abercrombie & Kent is a member of ABTA (number V6398) and holds an ATOL Licence (number 2881) issued by the Civil Aviation Authority, both of which provide for your protection in the unlikely event of our insolvency. In the unlikely event of our insolvency, ABTA and ATOL members help holiday makers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, The Code of Conduct and the arbitration scheme available to you, or if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 0203 117 0500 or www.abta.com. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund money you have paid to us for an advance booking. For further information visit www.abta.com and www.atol.org.uk.
STATEMENT & SECURITY
Abercrombie & Kent Villas is registered in the UK as “Abercrombie & Kent Ltd” and referred to in this Privacy Statement as "Abercrombie & Kent Villas". Abercrombie & Kent Villas respect your privacy and are committed to protecting any personal information that you share with us. Below is our privacy policy that applies to www.akvillas.com and/or any website (referred to in this Privacy Statement as the "Site") owned, operated, licensed or controlled by Abercrombie & Kent Villas. By using this Site or communicating via telephone or otherwise with Abercrombie & Kent Villas, you are accepting the practices described in this Privacy Policy.
INFORMATION COLLECTION
When you browse the Site and have not registered for any online service from Abercrombie & Kent Villas, you browse anonymously. Personal Information ("Personal Information" is defined as any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains including, but not limited to, a first and last name, E-mail address, a home, postal or other physical address, or other contact information) is not collected as you browse. Abercrombie & Kent Villas do, however, use "client variables" and "session variables" to collect information about how the Site and server are used and to recognise you as an Abercrombie & Kent Villas online service user when you re-enter our Site. Information, such as the server your computer is logged onto, your browser type, and whether you entered the Site via a Website or E-mail hyperlink, is collected and tracked in aggregate. This information is used for the purpose of measuring response rates to Web page and E-mail hyperlinks as well as overall Site activity and performance.
When you register for or request any Site service, you may be asked to provide us with Personal Information which is used to enhance your Site experience, expedite communications, allow you to receive electronic/postal mailings from Abercrombie & Kent Villas, or to be contacted as requested. We may also use this Personal Information in aggregate to generate market research reports.
IP ADDRESSES
Abercrombie & Kent Villas collect the IP addresses used to access our Site and the dates and times of access. This information is used to analyse trends, administer the Site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not personally linked to identifiable information.
REGISTRATION FOR ONLINE PRODUCTS & SERVICES
In order to provide you with a particular Site product or service, we may request that you voluntarily supply us with Personal Information for purposes such as correspondence, Site registration, submitting an application or booking request, requesting product descriptions, or participating in Site surveys and/or contests. If you are known to us as a registered user of the Abercrombie & Kent Villas Site, we may combine information about your use of Site products or services with certain other online and offline information we have about you as an Abercrombie & Kent Villas customer as well as information available from external sources in order to customise your Site experience and present you with relevant online and offline communications.
INFORMATION USE
We may use Personal Information you have given us within our group of companies to, for example, provide a service, ensure proper booking, and inform you about products and services. If you have provided your E-mail address to us, we may send you E-mail. These E-mails may be based on Personal Information you provided in your initial transaction with us, in surveys both online and offline, as well as available from external sources. These E-mails come directly from Abercrombie & Kent Villas. You can opt-out from receiving E-mail from Abercrombie & Kent Villas as described below in the section, "Declining E-mail." When we send you E-mail, we may use your E-mail address to identify information about your receipt of the E-mail, including whether the communication was opened, how many times it was viewed and whether you clicked on an embedded hyperlink to reach a particular product or service. This information is used to measure response rates to E-mail communications as well as enhance your Site experience. Information you supply to us will not be passed to any third party. We may share Personal Information with law enforcement agencies in the event of a criminal investigation or suspected illegal activity.
FORWARD/E-MAIL THIS PAGE
Site users can choose to request that a Site Web page be sent electronically to another person. When you elect to do this, you will be required to enter your E-mail address and name, the receiver's E-mail address and name, a subject line, and a text message that will go to the receiver. This will generate a preformatted E-mail message that will go from you to the receiver's mailbox with your message embedded in the text of the E-mail. Forward/E-Mail This Page is completely voluntary and you will therefore have a choice whether or not to disclose the required information.
ONLINE SURVEYS
We value opinions and comments from customers of Abercrombie & Kent Villas, and you may have the opportunity to give us your feedback through Site surveys. In conducting these surveys, we may ask for your Personal Information so that we can appropriately identify you. Survey and Personal Information collected will be aggregated and used to make improvements to the Site and improve Abercrombie & Kent Villas products and services. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose the required information.
DECLINING E-MAIL
Abercrombie & Kent Villas provides our agents with a means to decline receiving marketing information by E-mail. At any time, you may request to discontinue receiving marketing E-mail from Abercrombie & Kent Villas by following the opt-out instructions included within any Abercrombie & Kent Villas marketing E-mail, and informing us of your preference.
CUSTOMER INFORMATION
If you would like information about your account, you believe that Abercrombie & Kent Villas have not complied with this Privacy Policy with respect to your Personal Information, or you have other related inquiries or concerns, you may write to:
Abercrombie & Kent Villas
St George's House
Ambrose Street
Cheltenham
Gloucestershire
GL50 3LG
In your letter, please describe in as much detail as possible the nature of your inquiry or the ways in which you believe that the Abercrombie & Kent Villas’ Privacy Policy has not been complied with. Abercrombie & Kent Villas will investigate your enquiry or concern promptly.
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